INTRODUCTION: @work Management Associates BV is one of the leading Dynamics CRM partners in the Benelux, having performed over 150 implementations. With a Microsoft NSAT customer satisfaction score of 180 out of 200, @work sets the benchmark for other partners regarding quality delivery. A clear proof of the quality of @work's work is the worldwide Gartner CRM Excellence Award @work won in March 2010 together with it's customer Mitsubishi Caterpillar Europe BV and the Presidents Club awards in 2006, 2007 and 2010.

EXPERIENCE AND EXPERTISE: The advice which the customers receive from @work’s consultants is based on decades of experience. @work is the only Dynamics CRM partner with a dedicated support department. Microsoft Dynamics CRM and the Microsoft SureStep Implementation Methodology has lowered the total cost of ownership for our customers. The “upgrade to a new release” syndrome has been reduced from weeks and months to just days based on our experience and the product technology. One of our uniqueness’ is the fact that, besides sales and marketing, @work truly knows what customer care means.

HISTORY: @work Management Associates B.V. (Rees Manley Investment B.V.) was acquired by Kevin and Elizabeth Martin in June, 1998. Their initial business direction was Consulting and Interim Management. In September, 2003 @work acquired the majority of shares in Quixote Technology Ltd. and started a business unit concentrating on Service Management, Mobile Data Solutions and CRM (specifically Microsoft Great Plains, Field Assist, and Microsoft CRM). Quixote was an early adaptor in the Microsoft CRM product launch having been a Great Plains Front Office (Siebel) partner. The Dutch employees of @work Management Associates were trained and certified as well as given the practical experience of implementing release 1.0 of Microsoft Business Solutions CRM in the UK.
In January of 2005, @work began selling and implementing Microsoft Business Solutions CRM in The Netherlands. During that year @work achieved the Certified Partner status in The Netherlands for the renamed product: Microsoft Dynamics CRM 3.0. By 2005, @work developed into the leading Microsoft Dynamics CRM 3.0 Certified Partner in The Netherlands. In 2006 @work developed an add-on for Microsoft Dynamics CRM: Project Management and Timesheet Registration, available in English and Dutch. Furthermore @work has been busy with vertical Microsoft Dynamics CRM solutions in various business sectors. In 2006 @work achieved the Gold Certified Partner status with Microsoft. This great performance has come about by the commitment and dedication of @work’s employees.