Microsoft Dynamics CRM is an extended solution for Customer Relationship Management. With this solution companies can improve their sales processes, provide their clients with the best services possible and analyze their sales forecast. Microsoft Dynamics CRM can be accessed via Microsoft Outlook and via the web and has a flexible architecture which can be easily integrated with Microsoft Office, other solutions of Microsoft Business Solutions, third party applications or for instance a corporate website.

The Goal: Provide a CRM solution which fulfils the needs of a mid size company, and which helps you to improve the relationship with customers.

The Needs: An easy, flexible and integrated solution which enables you and your employees to make the correct decisions, to raise your revenue and to provide your customers with the best services. 

The Solution: @work and Microsoft Dynamics CRM. The consultants of @work are constantly busy coordinating the requirements of specific business areas. The reason for this strategy is simple, to minimize the implementation project, more efficient training, so that the total cost of ownership for our customers will be drastically reduced.

Works the way you do: Microsoft Dynamics CRM has a streamlined user interface, tools op based on wizards and cutting edge integration with other Microsoft Office software. It works the way your employees work. You are able to adjust and get to work quickly within a familiar Office Outlook 2007 environment. This enables your employees to manage customer relationships without learning how to use a new business software application.

Your employees are able to create workflows and reports themselves without assistance from the IT-department or consultants. They are able to perform these tasks on their own due to new wizards that are simple to use and maintain. Achieve good results by assisting your employees based on the right information and make decisions about how they use their time, budget and resources. The improved tools for planning, prognoses and online and offline reports in Dynamics CRM will also assist them in this.

Works the way your business does: Microsoft Dynamics CRM offers flexible software in terms of installation and customizations of the CRM-software; to ensure that it fits with your business needs now and in the future. Consistent processes with flexible tools for automation that is based on the same fundamentals as Windows, the Windows Workflow Foundation (WWF). You are able to do business across the entire world due to the multi-language, mulit-currency and multi-time zones possibilities. Create accurate business models with ready-to-use support for many-to-many relationships and business relationships between accounts.

Works as technology should: Microsoft Dynamics CRM is a very flexible customer relationship management-system that can grow and change with your organization; this is due to the fact that it has been developed based on standard technology that is not only reliable, but also very efficient. Operational efficiency with a new multi-tenant-architecture makes roll-out support simplified and stimulates a more effective and efficient use of hardware. More roll-out options are supported, one of these being on-site, hosted better achievements due to clustering and division of the load, as well as parallel processes in the INBOX and performance improvements for WAN's (wide area networks).