Best, May 28th 2010 Microsoft releases 3 new white papers based on @work implementations! @work Management Associates is proud to announce that Microsoft has released three new white papers based on Microsoft Dynamics CRM implementations @work has been responsible for. The focus lies heavily on turning your Microsoft Dynamics CRM implementation into a xRM solution. MS Dynamics CRM Maximize value with xRM MS Dynamics CRM SharePoint and xRM MS Dynamics CRM xRM for Solution Builders Best, May 4th 2010 @work Management Associates wins the award in the category Most Innovative Reseller 2009 at the Objectives sales-event Microsoft Photo: The winners Objectives is a joint initative of distibutors Actebis, Bell Micro, Copaco, Ingram Micro, Quote Components, Tech Data and Microsoft, aimed towards(pre-)sales managers with cusotmers in mid-sized business.  Objectives was organized for the third year running this year and the Objectives Awards were handed out for the first time to an audience of 400 resellers, in the six categories one winner was selected per category.  @work Management Associates in the category Most Innovative Reseller of 2009 @work Management Associates is a leader with regards to product knowledge and they have scored a 180 out of 190 for customer satisfaction! @work differentiates itself even further with two Gartner awards one of which being the CRM Excellence Award, and exclusive partnership in The Netherlands with PartnerPower International, a supplier of Microsoft Dynamics-solutions. Peter Willemse, Commercial Manager at @work, is very pleased with this achievement: "For years the entire team has worked hard to deliver a lasting innovative package of products and services. It is wonderful to see that this is being recognized. This gives our employees motivation to continue on the same path with solutions that help our customers get return on their investment." Source: Channelweb.nl (CRN) Best, April 8th 2010 Microsoft Dynamics CRM users found to be more satisified than Salesforce.com users In 2009, Crimson Consulting undertook survey of users of Microsoft Dynamics CRM and Salesforce.com. GOAL: To identify the tasks most important to them, as a guide to the functionality desired in a CRM solution, and to assess their satisfaction with how well their CRM solution supports them in accomplishing these. RESULTS: Survey responses revealed many directional differences in satisfaction. For nearly every one of the top 15 tasks, for both sales and customer service users, Microsoft Dynamics CRM users are more satisfied than Salesforce.com users. You can download a copy of this report here. @work Management Associates B.V.’s customer Mitsubishi Caterpillar Forklift Europe wins TWO Gartner CRM Excellence Awards.   "We believe that the implementation of Microsoft Dynamics xRM, supported by @work Management Associates B.V., is an enormous success factor in optimizing our customer-related processes. We now have a single, integrated solution that offers our employees a comprehensive overview of our dealers. At the same time it provides our dealers with insight into our processes”, says Robert Vleeschhouwer, General Manager ICT, at Mitsubishi Caterpillar Forklift Europe BV. “The two Gartner CRM Excellence Awards are a further proof of this success, and we see this as a confirmation that we are on the right track with our customer-oriented solution. The fact that this is the first B2B initiative that has won a Gartner award, makes this success even nicer. This is proof to us that we have chosen the right partner in @work Management Associates B.V., a company which specializes in Microsoft Dynamics xRM.” Source: @work Press Release Friday March 19th 2010 Source: Microsoft Press Release Thursday March 18th 2010 Best, April 5 th 2010@work celebrates 12,5 years! 2010 is an important milestone for @work. In June of this year we will be celebrating our 12,5 years of existence! Because of this we think it is time to take a look back to see how @work has grown from a small family company to a great team of successful, experienced professionals. The most important factor in the secret to our success is mirrored in our motto: “Right @the center of your business”. For years this has embodied who we are and that our team recognizes that CRM is not about automation, but about the improvement of business processes. We have been able to focus on organizations with simple and complex business processes since the beginning, mainly thanks to our broad business knowledge and experience. Due to the fact that @work strives to meet the goals of our customers our customer base now exists out of 140 customers, with a variation of small driven organizations to large international organizations. Within this customer base there are more than 25 organizations that have more than 100 users using Microsoft Dynamics CRM. This translates into the fact that @work has the largest customer base of all Microsoft Dynamics partners in the Benelux. At @work customer satisfaction and employee satisfaction are part of our highest priorities. As part of our dedication to the continuing improvement of our services and way of working we asked our customers to participate in an independent customer satisfaction survey via the company TNS. We are very proud of the results! @work scores high above the average with our 180 NSAT score out of a possible 190. Reason enough from Microsoft to invite @work and one of our customers to an upcoming partner event to offer suggestions to other Microsoft Dynamics partners.  In conclusion, @work combines our experience from our many implementations at international customers with the charm and direct customer orientated approach of a family business to offer customers a professional but pleasant customer orientated team at all times. We encourage you to take an “inside peek” to get to know some of the CRM team members better. @work wants to thank all our dedicated customers and wonderful Dynamics CRM team for the great team work in the past years. We also would like to invite all organizations looking for a CRM solution to have a further look at our website and get to know more about the possibilities of the solution that we have stood behind since its release in 2003, Microsoft Dynamics CRM!